Your privacy.

Airea Digital respects your privacy. We collect and handle personal information in accordance with the New Zealand Privacy Act 2020. This policy explains what information we may collect, why we collect it and how we handle it.

What we collect

Depending on how you interact with us, we may collect information such as:

• your name, email address and phone number
• your business name and information you provide about your business
• enquiries, messages and other communications with us
• information needed to quote for, provide or support our services
• billing, transaction or account information where relevant
• technical and usage information such as your IP address, browser or device type, pages viewed, referring page and approximate location.

You do not have to provide personal information to browse most of this website, but we may need certain information if you want us to contact you, prepare a quote, create an account or provide a service.

How we collect information

We usually collect personal information directly from you, for example when you contact us, submit a form, become a client or use one of our products.

We may also receive personal information from another person, a client, a service provider, a public source or a platform you have authorised us to work with. Where the Privacy Act requires us to notify you about information collected indirectly, we will take reasonable steps to do so unless an exception applies.

How we use it

We may use personal information to:

• respond to enquiries and communicate with you
• prepare proposals, quotes and agreements
• provide, operate, maintain and support our services and products
• manage accounts, billing and business records
• improve our website, products, systems and customer experience
• protect our systems, prevent misuse and maintain security
• meet legal, regulatory and contractual obligations
• send relevant business or marketing communications where permitted by law.

Client data, AI and automation

If we build or operate advertising, AI or automation systems for a client, we may process personal information on that client's behalf. The scope and purpose of that processing will be governed by the relevant client agreement and the instructions we receive from the client.

We aim to use personal information only for the purpose for which it was provided or for another purpose permitted by law. We do not sell personal information.

Cookies, analytics and similar technologies

Our website may use cookies, analytics tools, advertising pixels and similar technologies to understand site performance, remember preferences, measure campaigns and improve our services. These tools may collect technical information such as IP address, device or browser information, pages viewed and approximate location.

You can control or delete cookies through your browser settings. Blocking some cookies may affect parts of the site's functionality.

Marketing communications

Where we send commercial electronic messages, we will do so in accordance with New Zealand law. Our messages will identify the sender and provide a way to unsubscribe. You can opt out of marketing communications at any time.

Sharing information

We may share personal information with trusted service providers that help us operate our business or deliver services, such as hosting, cloud, email, analytics, advertising, payment, communication and software providers. We only disclose information where reasonably necessary for the relevant purpose, or where required or permitted by law.

Overseas service providers

Some of the technology providers we use may store or process information outside New Zealand. Where a disclosure of personal information outside New Zealand is subject to Information Privacy Principle 12, we will take reasonable steps to ensure the recipient provides safeguards comparable to those required by New Zealand law, or otherwise comply with the Privacy Act.

Keeping and protecting it

We take reasonable safeguards to protect personal information against loss, unauthorised access, use, modification or disclosure. No internet or storage system is completely risk-free, but we use security measures appropriate to the information and the services involved.

We keep personal information only for as long as we reasonably need it for the purpose for which it was collected, for legitimate business purposes, or to meet legal, accounting or contractual requirements. We then delete, anonymise or securely dispose of it where appropriate.

Privacy breaches

If a privacy breach occurs, we will assess it and take appropriate steps. Where the Privacy Act requires notification of a notifiable privacy breach, we will notify the Office of the Privacy Commissioner and affected individuals as required.

Your rights

You can ask to access the personal information we hold about you and ask us to correct it if you believe it is wrong. You may also ask us to delete information. While the Privacy Act does not create a general right to deletion in every circumstance, we will consider deletion requests and remove information where appropriate and where we are not required or reasonably entitled to retain it.

To make a privacy request, contact our Privacy Officer at hello@airea.co.nz. We may need to verify your identity before providing access to information.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. You can also make a complaint to the Office of the Privacy Commissioner at privacy.org.nz.

Changes to this policy

We may update this privacy policy from time to time. The current version will be published on this page together with its last updated date.

Last updated September 2026 · Contact hello@airea.co.nz